When you buy a print book, pattern or kit you will be charged for shipping on top of your order. We ship from the UK using Royal Mail for everything other than some large wholesale orders.
Your shipping will be calculated by the system when you check out. Occassionally, on multiple purchases, the system miscalculates so we check and refund manually when this happens.
Prices start from £2.20 to the UK, £4.90 to Europe and £6.30 to the rest of the world and increase based on weight.
Each item is packed from Joanne's home and delivered to the local post office on foot or by bike. Shipping is done at least twice a week but mostly items are sent out within 48 hours of order.
Please allow plenty of time for your item to arrive before enquiring about it. We would normally expect UK packages to arrive within a week of order, Europe within two weeks of order and all other locations within a month of order. We do not use a tracked service apart from for some wholesale orders so once your package has shipped we cannot trace it.
Our shipping charges are at cost and cover the packaging and the postage cost. We do not necessarily use the cheapest service but choose the Royal Mail Drop & Go service because doing so supports the village post office (an important community lifeline for the vulnerable in the village) and the Royal Mail has good hiring practices with a unionised work force of employees as opposed to many delivery services which use zero hour contracts and gig economy practices.
Most packages are shipped in recyclable cardboard envelopes or boxes packed with paper tape. We still use plastic mailers and bubble wrap for a small number of items.
All international orders are packed with a customs notification showing the contents and the price paid. Please note that you may be subject to the usual import or tax fees in your country including handling charges from the delivery service. We cannot pre-clear customs for these items. In our experience, small correctly labelled items do not typically get held up in customs and don't attract charges as our books fall below the price threshold in most territories, although the EU countries are increasingly charging at all price points. If your item is returned to us because you did not pay the charges then we will refund the item price but not the shipping charge.
If you wish to avoid shipping costs, all print items are available as downloads. You can then print yourself at home, make a copy for yourself at a print shop, or work directly from your device.